Frequently Asked Questions
Everything you need to know about our citrus-fresh style and service.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return window for all items in their original, unworn condition with tags attached. Please note that for hygiene reasons, underwear and swimwear must have the protective seal intact.
How do I find my perfect fit?
Every product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts, as our Lemonade Dolls fit is designed to be true to size.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout via PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna.
Are your products ethically made?
Absolutely. We pride ourselves on working with certified factories that ensure fair wages, safe working conditions, and high-quality craftsmanship for every piece in our collection.
Can I change or cancel my order?
We process orders quickly to get them to you as soon as possible. You can change or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.